Our service staff, trained and certified by expert engineers at the Deutz Academy of Deutz A.G. in Cologne, Germany, solves malfunctions quickly and reliably. In addition, with our regular in-house training, we ensure that the technical knowledge of the employees is constantly fresh and up-to-date. In all engines repaired in our Service Center, special Deutz apparatuses are used and all bolts are mounted in the form of torque+degrees. Our company uses only original Deutz spare parts, semi-synthetic Deutz engine oil, Deutz coolant, and Deutz fuel cleaning additive.
Before the service, after receiving information about the engine serial number and malfunction, our customers are informed about the estimated parts and labor prices that can be used. All original spare parts that may be required during repair or maintenance are loaded onto our vehicle before the service. Before service, all original spare parts that may be required during repair or maintenance are loaded on our vehicle. An average of 80% of the malfunctions are resolved by providing a single service. All service and revision information is kept in our datastore with details up-to-date. The performance of the customer's engines is constantly monitored and recommendations are made on maintenance.
Our service specializes in computer diagnostics on Common Rail engines. Planned periodic maintenance is carried out with original filters and consumables. Before the sale of new diesel engines to be sold by our company, making them suitable for assembly (configuration) and then application compatibility checks are carried out by the technical office of our service center. Sign-off tests are carried out under load on Deutz diesel engines in prototype machines of machine manufacturers. The purpose of this test is to ensure that the same series of engines that our customers can export abroad and that will work on the same type of machines do not cause application-related problems in the Deutz service network all over the world and in the repair processes that can be done under warranty. The fact that this test has been carried out gives the machine manufacturer an advantage during the sale of the machine to its customers.
For the services provided to the engines within the scope of the warranty, our customers are not required to pay upfront fees, etc. A fee is demanded only if the warranty issue is not accepted by Germany Deutz A.G. Before the service is performed within the warranty period, only a payment undertaking is requested from our customers. In case our end-user customers and Machinery Manufacturers call the office department of our service center regarding engine failure, they are also provided with technical information support.
Dear Valued Customers ; If your vehicle has a DEUTZ engine, in case of any malfunction or spare parts requests, please send an e-mail to our address info@guvenmak.net by writing the picture of the label on the engine or the engine type and number. If the e-mail reaches us, we will send you the price list of all the spare parts your engine needs as soon as possible. Our original spare parts are supplied from Deutz AG's headquarters in Cologne, Germany with a 2-year warranty.
